This website supports multiple secure and reliable payment channels to meet the payment needs of global users, including but not limited to:
When users select subscription services, the system will automatically display the currently available payment methods. You can choose the most convenient method to complete payment based on your situation.
All subscription service fees are based on the prices announced on the website. Prices vary according to service packages (such as Basic, Advanced, Professional) and subscription cycles (monthly, quarterly, annual). Fee units will be automatically adapted according to the user's region (such as USD, EUR, CNY, etc.), and settlement will be based on the exchange rate at the time of payment (if cross-border payment is involved).
Before confirming the subscription, the website will clearly display the specific service content included in the selected package (such as pet dog identification limits, health diagnosis report types, exclusive breeding consultant consultation duration, etc.), fee amount, subscription cycle, and total cost. Users need to carefully verify and confirm before submitting payment.
After successful payment, the system will immediately generate an electronic payment receipt and send it to the user's registered email, while also displaying it in the user's account "Transaction Records" for easy access.
For users who choose auto-renewal, 24 hours before the current subscription cycle expires, the system will automatically deduct the next period's fee from the user's linked payment account according to the original subscription package and fee standard, ensuring uninterrupted service.
Users can turn off the auto-renewal function at any time in "Account Settings - Subscription Management". After turning it off, no automatic deduction will occur after the current subscription cycle ends, and the service will terminate on the cycle end date.
If auto-renewal fails (such as insufficient payment account balance, expired card, etc.), the system will remind users via SMS or email. Users need to manually complete payment within 48 hours of receiving the reminder, otherwise the service may be suspended.
Within 7 days from the effective date of the subscription service, if users have not substantially used core services (i.e., pet dog identification not exceeding 5 times, no health diagnosis reports generated, no breeding consultant consultation services used), they can apply for a full refund. Refund applications must be submitted through "Account Center - After-Sales Service" and marked as "7-day no-reason refund".
If core services (such as pet dog identification function continuously failing, health diagnosis reports unable to generate, etc.) are interrupted for more than 24 hours due to website technical issues, and users report through customer service channels within 12 hours after the failure occurs, but the problem is not resolved within 48 hours, users can apply for a proportional refund based on the failure duration.
Calculation formula: Refund amount = (Failure duration hours ÷ Total subscription hours) × Paid fee
Example: User purchases a 30-day monthly subscription (720 hours total), service is interrupted for 24 hours due to failure, then refund amount = (24÷720) × Monthly fee = 1/30 of total fee.
If users find that the actual content of subscription services seriously differs from website advertising (such as advertising "supports 500 pet dog identifications" but actually only supports 300 or less without reasonable explanation), users can apply for a full refund after providing evidence (such as screenshots, archived advertising pages, etc.) and platform verification.
Customer Service Email: [email protected]
This policy takes effect from the date of publication. The website reserves the right to revise the policy based on business adjustments. Revised policies will be announced in the website's "Announcements" section and take effect after 7 days of announcement.