Effective Date: November 25, 2025
Welcome to FaunaScan ("we", "us", or "our"), a web application that provides AI-powered animal identification subscription services, including animal encyclopedia access, care management, and voice interaction with animals ("Services"). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website and Services. By accessing or using FaunaScan, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
We collect information to provide and improve our Services, enhance your user experience, and ensure the security of our platform. The information we collect falls into two categories: Personal Information and Non-Personal Information.
This refers to information that can identify you as an individual. We may collect the following Personal Information:
Account Registration Information: When you create an account on FaunaScan, we may collect your name, email address (e.g., your provided email: [email protected] for communication purposes), phone number (if you choose to provide it), and password (which is stored in encrypted form).
Subscription Information: If you subscribe to our premium Services, we will collect payment-related information (e.g., credit card details, billing address) through our third-party payment processors. Please note that we do not store full payment card information directly; this is handled by our compliant payment partners.
User-Generated Content (UGC) Related Information: When you use our AI animal identification feature, you may upload images or videos of animals. If such content contains personal identifiers (e.g., your face, license plate), we will treat that as part of your Personal Information.
Voice Interaction Data: If you use the voice interaction feature, we will collect your voice data to process your requests and improve the service.
This refers to information that cannot be used to identify you individually. We may collect or generate the following:
Usage Data: Details about how you interact with our Services, such as the features you use, the frequency and duration of your usage, the device type (e.g., smartphone, laptop), operating system, browser type, IP address (anonymized where possible), and referral source.
AI Processing Data: Anonymized and aggregated data generated during AI animal identification, such as animal species identified, common characteristics of the animals, and usage patterns of the identification feature (excluding any personal identifiers).
Cookies and Similar Technologies: We use cookies (small text files stored on your device) to remember your account preferences, track usage trends, and optimize your experience. You can manage cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of our Services.
We use the collected information for the following legitimate purposes, in compliance with applicable data protection laws:
Provide and Maintain Services: To process your account registration, deliver the AI animal identification, encyclopedia, care management, and voice interaction services you request, and resolve technical issues.
Process Subscriptions and Payments: To manage your subscription, process payments, send invoices, and handle subscription-related inquiries.
Improve Our Services: To analyze usage data and user feedback, enhance the accuracy of our AI models, develop new features, and optimize the overall performance and user experience of FaunaScan.
Communicate with You: To send you important updates (e.g., changes to our Services, account security alerts), subscription-related notifications (e.g., renewal reminders), and respond to your inquiries sent to [email protected] or other contact channels.
Ensure Security: To detect and prevent fraud, unauthorized access, or other malicious activities, and protect the safety of your account and our platform.
Comply with Legal Obligations: To meet applicable legal, regulatory, or judicial requirements, such as responding to lawful requests from authorities.
We respect your privacy and will not sell your Personal Information to third parties. We may share your information only in the following circumstances:
Third-Party Service Providers: We may share your information with trusted third-party providers who assist us in delivering our Services (e.g., payment processors like Stripe or PayPal, cloud storage providers like AWS, and AI technology partners). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law, court order, or regulatory authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction involving FaunaScan, your information may be transferred to the acquiring or successor entity. We will notify you of such a transfer in advance and ensure that the receiving party adheres to this Privacy Policy.
With Your Consent: We may share your information with third parties if you explicitly consent to such sharing.
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. The retention period will be determined based on the following factors:
The duration of your account and subscription (we will retain your account information for as long as your account is active).
The need to provide ongoing support and resolve any disputes.
Legal obligations (e.g., tax, accounting, or regulatory requirements that mandate retention of certain records).
The expiration of any applicable statute of limitations.
Once the retention period expires, we will securely delete or anonymize your Personal Information so that it can no longer identify you.
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption of sensitive data (e.g., passwords, payment information) in transit and at rest.
Secure access controls to limit access to your information to authorized personnel only.
Regular security audits, vulnerability assessments, and updates to our systems and software.
Training for our employees on data protection best practices and security protocols.
While we strive to protect your information, no security system is completely impenetrable. You are responsible for maintaining the security of your account credentials (e.g., password) and should notify us immediately at [email protected] if you suspect any unauthorized access to your account.
Depending on your jurisdiction (e.g., European Union under GDPR, California under CCPA), you may have the following data protection rights. To exercise any of these rights, please contact us at [email protected]:
Right to Access: You have the right to request a copy of the Personal Information we hold about you.
Right to Correction: You can request that we correct any inaccurate or incomplete Personal Information about you.
Right to Erasure ("Right to be Forgotten"): You may request that we delete your Personal Information, subject to certain legal exceptions (e.g., if we need to retain it to comply with a legal obligation).
Right to Restriction of Processing: You can ask us to restrict the processing of your Personal Information in certain circumstances (e.g., if you dispute the accuracy of the data).
Right to Data Portability: You have the right to receive your Personal Information in a structured, machine-readable format and to transfer it to another data controller, where technically feasible.
Right to Object: You may object to the processing of your Personal Information for direct marketing or other legitimate interests, and we will respond to your request promptly.
Right to Withdraw Consent: If we process your information based on your consent, you can withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
We will respond to your request within a reasonable timeframe (typically 30 days, or as required by applicable law) and may ask for additional information to verify your identity before fulfilling your request.
FaunaScan is not intended for use by children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect Personal Information from children. If we become aware that we have collected Personal Information from a child without parental consent, we will promptly delete such information and notify the parent or guardian. If you believe your child has provided information to us, please contact us at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or data processing practices. When we make material changes, we will notify you by: (1) posting the updated policy on our website with a new "Effective Date"; (2) sending a notification to your registered email address; or (3) displaying a prominent notice within our Services. Your continued use of FaunaScan after the effective date of the updated policy constitutes your acceptance of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your Personal Information, please contact us at:
Email: [email protected]
We will endeavor to respond to your inquiries as quickly as possible and resolve any issues to your satisfaction.